Read What Our Customers Think About Us
As a family business, our aim is to provide exceptional customer service. Below are comments from recent home and business storage customers all of which are available for you to see at reception. You can also see independent reviews on the following websites:
Your remarks are invaluable to us so please e-mail us with any comments or suggestions; we would love to hear from you!
Nice, clean, modern units. Would recommend to anyone.
Excellent, polite service – very clean and efficient.
Very good service, excellent storage conditions, friendly staff.
Staff very helpful. Can’t be more impressed with everything!
Fantastic facility. Lovely staff and excellent service.
You have been fab, thank you all so much.
Jamie, Sutton Coldfield
Easy non stress storage and very good rates. Very pleased indeed!
We were very pleased with all services provided.
Lily Gabriella Ltd, London
Excellent service all round, would definitely recommend Extra Room.
Extremely professional and helpful service, clean, presentable and safe units.
Excellent service, friendly staff. Would definitely recommend to others, thanks.
Thank you so much for all your kind help and service.
Shaun, Earl Shilton
Pleasure to do business with!
Very good customer service.
I would recommend to anyone, really helpful and friendly. I would use again.
Fay, Newcastle Upon Tyne
Fab facility – fab team! Brilliant, friendly service at all times. Thank you!
Very efficient and friendly service.
Excellent facilities, staff very friendly and helpful. Would definitely recommend 🙂
Very easy, have not had to worry about anything.
I just want to say thank you for all of your help. I’m not sure what I’d have done if not for you guys, you’ve truly been fantastic. Thank you once again.
Excellent service, will always use in the future.
The service and staff are amazing. I will definitely use this storage again if needed in the future.
Exceptionally clean, polite, friendly and efficient service.
Quite excellent – well organised and great access. I will definitely use the facility again.
Extra Room took the stress out of moving home. Thank you!!!
Excellent overall, cannot fault anything. 5 out of 5.
Modern, clean storage and fantastic customer service. I would definitely recommend to anyone requiring storage.
Really friendly service. Will definitely recommend to friends in the future. Overall very good.
Great service and price again. Thank you.
Excellent service. Friendly staff. Very secure. Easy access. Brilliant!
Superb facility. Very, very helpful. I would recommend – 100% satisfied. A pleasure to do business with.
Excellent storage – well priced – friendly staff – great access times. Will recommend.
Excellent company. Clean units. Very helpful & polite staff.
Service has been brilliant. I have never used self storage before but if I ever have any other home renovation projects again I will be straight back. Thank you for looking after my stuff.
It is a great place for storage. Staff are exceptional being friendly and professional. I will definitely be using Extra Room again.
Great service. Great facility. Great people!
As always an excellent service. Highly recommended.
Best self storage I have used and I’ve seen a few!
Excellent facility, friendly staff, perfect for my requirements. Could not see how to improve on this. A1
Fantastic Service. Relief to know everything is in safe hands.
Professionally organised, the quality and standard was extremely high, yet was still a very reasonable price.
Good service – helpful – nice staff – very professional. I had my stuff stored for a year and no problems.
Excellent service, very helpful and friendly. I would highly recommend Extra Room Self Storage.
Excellent service, couldn’t fault it. Many thanks!
Always very friendly, helpful and the storage facility is very clean. Top marks, we’ll be back again.
Very nice store, and very nice people who have been most helpful.
Can’t thank you enough for the fantastic and friendly service. Felt bad for removing my piano from storage! Would definitely recommend you to anyone.
Excellent service, staff always friendly and helpful. Thank you so much – 5/5.
Absolutely first class! Incredibly efficient, friendly and helpful service from the staff; the facilities were very well organised and of a high standard. It took a great deal of the pain out of remodelling and building our home! I would have absolutely no hesitation about recommending Extra Room – and indeed, have done so, several times already.
Thank you very much, I really appreciate your professional, reliable service. Highly recommended to others. Thanks again.
Excellent, friendly service, I would highly recommend and I will use Extra Room again.
Thank you for keeping my things safe.
Excellent service, friendly staff. All goods were in the same condition as I left them even after several years in storage.
This is one of the best services ever!
Thank you for your excellent service and magnificent facility. I will definitely recommend you and use again when needed.
Ricky, Earl Shilton
Very helpful in any way possible. My items in storage were just as I left them. No dust, no damp which was very good. Highly recommend Extra Room Self Storage.
Very helpful and very clean facilities. Will recommend.
The service and help received was beyond that expected. A superb place to store your overflow.
The service at Extra Room has always been first class. The staff always go beyond the call of duty to ensure customer satisfaction. I would heartily recommend Extra Room to anyone as the superb facilities keep your goods in first class condition.
I would like to congratulate you for running a top quality self storage facility and for your excellent customer service. I would not hesitate to use you again and I will certainly recommend your business should I meet someone in need of storage.
Customer service is excellent. Staff are very friendly, would definitely use again.
Brilliant facilities and staff could not be more helpful.
We’ve recommended you to friends and family far and wide from Canada to Australia! The store is clean, modern, and very secure giving us total peace of mind that what we were storing was safe. We felt that your store was much safer and secure than any other storage facility we visited.
Excellent service, nice clean storage units. Would recommend to anyone wishing to put goods into storage.
Extremely friendly and helpful. Best storage place ever!
Easy to use, helpful staff. Will use again most definitely.
We would like to thank you for the help given to us when we loaded the unit and we will have no hesitation in recommending your business to others or using your facility again.
Fantastic facilities, very friendly service – thank you!
Great service. Excellent premises. Will use again.
Very obliging service. Excellent storage accommodation. Certainly to be recommended.
A very good service during storage. Always helpful and obliging. Thanks.
Thank you so much for all your help over the past couple of years – really appreciate your assistance. Will definitely recommend your services in the future.
Fantastic service, excellent every time I visited, friendly, extremely helpful. If I need storage again I wont hesitate to use you! Thank you.
Excellent service thanks.
Totally satisfied with the service you have provided these past 4 years. I will certainly recommend you to everybody. Thank you for all your help.
Excellent service – thank you.
Very good site for access. Very clean unit – no problem with security. Very pleasant staff!
Great service, would definitely recommend to anyone.
Thank you for all the help and warm welcome that you and your staff have given me during the time that I have rented the unit. It is greatly appreciated. If I am in need of any storage in the future I will not hesitate to contact you and recommend your business to people who need to rent a storage unit in the future.
Brilliant place to store stuff. Will use again.
I stored at Extra Room for 4 years and found the service excellent and very friendly. I have recommended Extra Room to many, many people over the years.
Excellent facility with excellent customer service 🙂
Fabulous service, would definitely recommend. Awesome price, awesome staff!
Thank you very much for being a great expansion to our business premises. May we take this opportunity to thank you for your services and friendly, welcoming staff who are always willing to help, whether it’s that I’ve forgotten the key, or tried to knock myself out on your doors!
Staff are very friendly and helpful. Would recommend and use again.
What a terrific service. The staff are so incredibly helpful and friendly. Always a pleasure to visit!
Excellent service. Will use again in the future.
The premises were clean, secure and safe and the service from the guys excellent. From staying open for us when we were delayed travelling up from Cornwall due to terrible weather conditions to organising the removal company for us at the last minute when our own arrangements fell through! I would definitely recommend this company to anyone who has a need for storage. The costs were very competitive too.
Great service, always helpful – made the house move and transitional period run as smoothly as I could have hoped! Thanks.
Fantastic help and assistance – Recommend to anybody.
Thank you for all you have done for us over the past 3 years. It has been lovely that each time we made contact with you, that you dealt with us so professionally and yet totally personally. You remembered our first names and details of our previous conversations that added a really special touch. It is definitely the small details that matter.
We have had no hesitation in recommending your facility over the years, as we found it to be extremely clean, efficiently run, in a convenient location with ample parking – access was never a problem.
At the very beginning, it was thanks to you that we found a house to rent as you recommended an Estate Agent that didn’t come up on Rightmove and he was so lovely to work with.
We hope all continues to go from strength to strength.
Fantastic service and friendly team. Pleasure to use Extra Room and would highly recommend.
Thank you for a very good service. I would not hesitate to recommend you.
I was extremely pleased with the service I received. The staff were always extremely welcoming.
The service I received from your company from the initial phone call to the conclusion of our business has been first class, something I have found lacking whilst dealing with other UK companies. You and your staff are a true credit to your company.
Excellent service and extra space just when I needed it!
Steve, Sheepy Magna
Just a quick message to say how pleased we both were with the facilities at Extra Room. With my better half filling the house with shoes and with an impending move to New Zealand, we needed a flexible solution to deal with the overflow that was cluttering the house and you delivered that in every respect. Even down to suggesting the removal company which solved yet another dilemma of how to get things to you. We looked at a different storage facility prior to yours but there was just no comparison; friendly, clean, secure with great access, we’d recommend anyone to use Extra Room for no hassle off-site storage. Thanks for your help and advice throughout.
Excellent storage facility. I would recommend it to anyone.
Thank you for the provision of excellent storage facilities over the past few years.
Great service – thank you!
Everything was great and very convenient.
Holly, Earl Shilton
Excellent, friendly, very well maintained. I’d recommend you to everyone.
We were very happy with the service provided by Extra Room and the courteous attention to detail. It was easily the least painful aspect of our move!
Peter, Market Bosworth
The storage has been great whilst we had some building work done on our house. Very easy to use, easy access, very helpful. Great service, thank you very much.
Excellent service. Very, very clean and tidy. Everything you could wish for from a storage company.
The service and facilities are second to none. Staff are very helpful.
Excellent business. Thank you for the friendly and helpful approach from day 1 when I arrived from Scotland 2 years ago! Would recommend you without hesitation.
Stored for over a year. It was great knowing that everything was safe and secure. Thank you very much for looking after my things.
Just wanted to say such a BIG thank you for your kind and considerate help when I needed it. Your storage company is the best I have come across and with such excellent service. All I can say is keep it up!
Fantastic service, great location and secure. Thanks very much. Would definitely recommend.
I am more than satisfied with the service you have provided, it has more than exceeded my expectations. Through all this house moving, having my possessions in a safe store like yours has been a great deal of help. I had every confidence that they were in a secure environment.
I cannot recommend your business highly enough to anyone looking for self storage. It goes beyond anything you could ask for, and add to that the professional way in which you operate, but also the human, friendly touch for me made all the difference. Thank you.
First class storage. Extremely friendly and helpful staff.
A very professional facility with excellent staff providing a quality level of customer service. Goods were secured for a total of three and a half years. Thanks guys!
Service is brilliant. Cannot fault both the helpfulness of the staff and the customer service.
Thank you for what can only be described as a class A service. It really was a pleasure dealing with you and thank you again for all the flexibility to accommodate our needs. I’ll definitely be using Extra Room in the future!
Great service from beginning to end.
Thank you for such an efficient and friendly service. We will always recommend you.
Service has been fantastic from start to finish.
Christine, Earl Shilton
Faultless service. Very helpful, highly recommended.
A friendly, reliable and professional service from the start. We would happily recommend Extra Room Self Storage to anyone seeking an honest and cost effective storage solution – look no further!
Store rooms are very clean and tidy. Full compliments to the staff who were very helpful. Would recommend them. Many thanks.
Fabulous service, no problems at all. Will definitely use you again!
Fantastic customer service, always helpful and friendly. Items were stored here for over a year and exactly as I left them. Would recommend to friends and family.
This is one of the best services ever.
Fantastic service, great facility, highly recommended.
A friendly, well run, professional service. I would recommend 100%.
All staff were very welcoming and helpful, would recommend them to anyone. Best storage company I’ve ever used.
I would like to take this opportunity to thank you for providing such an excellent service and facility. It has been a true weight off my mind knowing that my belongings and work are in a safe place.
We thought the service was very good. A very pleasant atmosphere. It was a shame to let the storage unit go.
We found the storage to be very useful. The store is secure, very clean and we received helpful and friendly service from all employees. We will definitely recommend Extra Room to family and friends.
Simple to use. Superb service in everyway.
Very good, could not do enough for us.
Convenient, clean and well organised!
Excellent staff and friendly. Fair rental rates. Very good.
Facilities and customer service are excellent. Many thanks.
Very helpful. Warm welcome. Excellent service. Highly recommended.
Excellent service. Couldn’t fault it. Many thanks!
Marvellous! Made the drudgery of house moving a pleasure!
Great service, good advice and lots of help. Thank you.
The facilities and service has been excellent. Thank you.
I would like to extend our appreciation to you and your team for organising such a stress free removal and storage package. It’s not often you find a company who actually looks after its customers with such efficiency and courtesy. It has been a pleasure.
Just like to add what an excellent and well managed service you provide. Faultless, friendly and quality assurance guaranteed. You offered clear electronic invoicing at an extremely reasonable rate. The storage facility was very clean, dry and air-conditioned and it was reassuring knowing that your goods were well maintained and secure. Having your own key made it very flexible to access, nothing was ever a bother. There were trolleys for safe manual handling and you were always there to help. I would not hesitate in recommending Extra Room.”
I would recommend Extra Room for all your storage needs. The staff are very friendly and helpful when it is most needed. Moving is a stressful time but Extra Room makes it a lot easier.
An excellent service, thanks for taking good care of our furniture for the last 2 years! Would definitely recommend.
Excellent, efficient & friendly service.
I just wanted to say a big thank you for all your help. I will certainly be recommending you to friends. I only wish I had known about you sooner.
Ashley, Earl Shilton
I have already referred you to a friend. You were excellent with the whole process and you made it so easy for us. Thank you again.
Great service, very clean and tidy. Extremely secure. Pleasant and friendly staff who are always willing to lend a hand.
Excellent. Will definitely use you again.
Very helpful service and easy to deal with, especially at a stressful time.
I have recommended Extra Room to all my friends and family. The staff are always more than helpful, flexible and professional. Great prices for the quality of the building as well.”
Many thanks for your help with our storage – it is really appreciated – you have a really good set-up there – good luck for the future.
Thanks Mark. You and the company you recommended to ship my goods to the Caribbean have been really good. I will certainly recommend you.
Sean, Atherstone & New Zealand
“I missed having many of my belongings around me whilst they were in storage, but I always knew that everything was safe so I never worried. Staffed by such warm and helpful individuals I am almost disappointed to be leaving. Thank you, it has been a pleasure using your facility.”
A professional service with great access, clean and secure units. Would recommend to anyone in need of short or long term storage. Helped with the easy pack up of a shipping container for my move to the USA.
Just wanted to say a very big thank you for all your marvellous help at a time I needed it most.
Barry, Stoke Golding
The availability of your storage facility was invaluable to us during our house sale and it was obvious that our belongings were in safe hands and stored in the right conditions. The location also meant that access was easy. In particular the helpful friendly attitude of all the people at Extra Room inspired confidence.
I would like to thank you and say that it has been most assuring to know that my valuables have been safe during what has been a very busy and unsettled period of my life. I will be sure to recommend your facility.
I have been very happy with the service from Extra Room. I had to find storage quite quickly when unfortunately my mother died. The quote I had was very reasonable. It gave me breathing space whilst I was able to sort my own home out. Had this serivce not been available I don’t know what I would have done, and I have no hesitation in recommending this service to anyone.
As well as offering the most competitive prices in the area, the units were always clean and dry. Highly recommended.
It was a pleasure to be on the receiving end of such efficient, professional service.
Friendly, helpful, extremely professional service. I had my furniture in storage with Extra Room for 6 months. Throughout I was safe in the knowledge that everything was clean, dry and secure. Highly recommended, will not hesitate to use them again.
Thank you for the outstanding service we received at your facility. It is rare in this day and age to receive the quality of service that you delivered. The quality of the storage units are far better than any I have visited in Birmingham.
I have used a number of storage units over the last 4 years and none have compared to Extra Room…The units were modern, clean, temperature regulated and easily accessible. Mark is fantastic and always provides outstanding customer service and I would definitely recommend Extra Room to anyone looking for storage.
Extra Room has been exceptional. Their serivce is professional and friendly – we would recommend them to anyone.
I am most grateful for your help and personal service during my rental period. Should we require self storage in the future we will be back. I would have no hesitation in recommending any of my colleagues or friends to Extra Room.
Mark and Extra Room were a god send compared to the previous self storage facility I used. Extra Room was not only better, cleaner and safer but loads cheaper too. I could globe trek without worrying about my furniture.
A big thank you. What a lovely storage building you have. It is kept so clean and nice, and you were so very helpful to us. We would recommend you to anyone.
Thank you for all your help and support.
I have no hesitation in recommending Extra Room.
Once again thank you for all your help, you made the nightmare of house moving so much easier.
From my first tentative enquiry to the swift settlement of my final account it was obvious that Extra Room Self Storage was a professional and efficient business. Mark and his staff were always courteous and helpful and made moving and storing almost a pleasure.
Michael, Earl Shilton
Most impressive service indeed.
Having storage facilities that are clean and secure really gives you peace of mind when you need it most. With a friendly, flexible yet extremely professional team, Extra Room is certainly our number one choice.
Chris, National Account Manager
May I also add I am impressed with your customer service. I deal with over 120 storage facilities nationwide and find yours to be particularly friendly and helpful.
Extra Room has been exceptional. Their service is professional and friendly – we would recommend them to anyone.
Very good service. I would not hesitate to recommend you.
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